Office Administrator Qualification

Are You Built Tough, Confident and Caring?

If the statements below (in italic) was the formal document, would you sign your name at the end? If you couldn't, this job is probably not for you. Please read carefully and see if you have an aptitude for this job.

I understand that the most important aspect of my job is to make every patient feel special. I will pay attention to their need and concerns and make them feel like they are VIP guests at Hen Sen Herbs. I will try my best to get to know them at very personal level. I'll show genuine interest in each patient and find out what they love to do, what's important to them, what make them excited or happy. I'll ask them about their hobby, family, work and pets and whatever they are interested in.

If they are feeling down and out, I'll find a way to make them feel good. Sometimes I could be their best friend who they can trust. Other times, I may become their teacher, motivator or counselor. I'll share ideas and my personal experiences if it can lift their spirit up. I may laugh or cry with them. And that's OK. But I will always remember each patient should feel like they are well taken care of by me in the end.

Put it simply, my primary job is to provide the best service and treat them with respect and compassion during the visit at Hen Sen Herbs (or while I am on the phone with a patient).

Finally I also understand that being passionate and committed to improving the quality of my life and living a healthy lifestyle is just as critical and important as helping others. I will strive to nurture both my mind and body with utmost care and inspire others to do the same so that we all can live a healthy fulfilling life.

The following items are a list of must-have qualities you should possess to apply for the position

Customer Service Talents (Face-to-Face and Over the Phone)

  • Ability to effectively communicate and educate patients of our herbs, treatment procedures and other services (training provided)
  • Skills maintaining high customer service standards and rapport building to attract and retain patients
  • Ability to provide outstanding customer service
  • Computer skills to maintain information in the company's patients record

Fast-Paced Fun Office Operations

  • Enthusiastically handle incoming calls from patients and help them schedule their appointment and answer any question they have with a big smile
  • Promptly respond to any email and voicemail from patients
  • Proactive talent for improving organization and aesthetics of common areas in the office
  • Ability to multi-task and prioritize in a fast paced, chaotic environment
  • Exceptional oral and written communication skills
  • Proficiency in computer applications such as Microsoft Excel and Word

Other Must-Have Qualifications

  • Passion for creating contents for newsletter and other publications
  • Desire to learn the new skills such as direct response marketing (prior marketing experience is a plus)
  • Ability to stay calm and maintaining positive attitude with a big smile even when things are tough
  • Willingness to become proactive leader in everything you do at the office
  • Desire to live a healthy lifestyle and to educate and motivate the others to do the same

You will have a opportunity to work side by side with me (Juliana - Herbalist) learning the healing secret of the Traditional Chinese Herbal Medicine. What you will be learning from me will dramatically improve your quality of your life in terms of your health. You will be equipped with knowledge and skills to live a healthy fulfilling life for the rest of your life.

If you think you are a good fit for this position, I want you to write a short essay about you - your value, character, personal belief, your passion, goals in your life, hobbies, things you love to do on your spare time, and most importantly why you are most qualified for this job. You can make it as long and detailed as you want.

Please email the essay to kaz@hensenherbs.com. Make sure to include your name and phone # that you used for the 'Employment Inquiry Form' submission earlier. Haven't submitted it yet? You can submit the form at 'Employment Inquiry page'.

My husband Kaz will reply back to you after reviewing your short essay.

Thank you for your interest in the employment at Hen Sen Herbs.


Juliana Chin Isogai
Traditional Chinese Herbalist
Hen Sen Herbs

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